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How Our Policies Protect Your Account

Every rule we operate under exists to keep your account secure, your data yours, and your experience consistent across mobile and desktop.

State-dependent accessPayPal, Venmo, Play+ coveredAccount data rightsMobile-first account securityUS-eligible states only
cidercasino How Our Policies Protect Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Account Question

Policy questions — data requests, account closures, dispute notices — go through dedicated channels separate from general gameplay support. Response timelines depend on the nature of the request; identity-related matters take longer because they require document review. For anything urgent, live chat gets you to an account specialist fastest.

Team online

Live Chat

Start a live chat session from the account menu. Account-policy questions route to a specialist, not a general queue. Available during extended US hours.

Email — Legal

Send formal data requests, account disputes, or policy clarifications to our legal contact address listed in the account help center. Expect a written response.

In-App Account Center

The account center on mobile or desktop lets you download your transaction history, update contact details, and submit a closure request without contacting support.

ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Who to Contact

We use SSL encryption on every account session, whether you're checking your wallet on mobile or running a withdrawal request from desktop. Security is not toggled off between logins — the session token stays protected throughout. Data requests and correction rights are handled through our legal contact channel, not general chat.

Data Requests

You can request a copy of the personal data we hold on your account. Submit through the legal contact email; we confirm receipt and process within the timeframe state law requires.

Cookie Policy

Cookies keep your session active across devices — phone to laptop without re-login. You can manage non-essential cookies in browser settings; essential session cookies cannot be disabled without ending your session.

Retention Schedule

We hold account and transaction records while your account is open and for the period required by applicable state law after you close it. Closed accounts are not purged instantly.

Requesting Changes

To correct your name, address, or payment method on file, use the account center or contact us directly. Corrections to identity records require document verification before they take effect.

Your Rights, Our Policies — Answered Plainly

These are the questions we hear most often about account policy, data rights, eligibility, and how our legal terms apply to payments through PayPal, Venmo, and Play+.

Access depends entirely on your state's laws at the time you play. We check your location at login. If your state does not permit online gaming, access is blocked regardless of residency.

Yes. Submit a data request through our legal contact email in the help center. We confirm receipt and respond within the timeframe your state's applicable law requires.

Any balance in your account wallet is returned to your original payment method — PayPal, Venmo, or Play+ card — after identity verification. We do not hold funds past the documented closure process.

Open a dispute through the live chat specialist channel or email our legal contact. Include your account ID and transaction reference. We review against our payment logs and respond in writing.

Correction requests go through the account center or legal email with supporting documents. Deletion requests are processed within the limits state law sets — some records must be retained by law.

Material updates are flagged by email and in-app notification before they take effect. Continuing to use your account after the effective date counts as acceptance of the revised terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.